TIBCO Freshers Recruitment 2020 For B.E/B.Tech/MCA Batch

About Company: Headquartered in Palo Alto, Calif., TIBCO Software empowers businesses to their digital destinations by interconnecting everything in real time and providing augmented intelligence for everyone, from business users to data scientists.

With more than 10,000 customers, 3500 employees located in over 30 countries, TIBCO has retained the speed and agility of a start-up. We value and encourage new ideas, direct communication, out-of-the-box thinking, risk-taking and creative problem solving.

TIBCO Freshers Recruitment 2020 For B.E/B.Tech/MCA Batch Freshers

Role Overview:

The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products.

Company Name	TIBCO Software India Pvt Ltd
Job Designation	Junior Support Engineer
Job Location	Pune
Employment Type	Full Time/ Regular
Salary	Best In Industry
Experience	0 – 3 years
Education Requirements	BE, BTech, Degree
Last Date To Apply	As Soon As Possible

Candidate Profile

Excellent academic record throughout.
Superior verbal and writing skills
Learning new technologies and learning them quickly -Exceptional multi-tasking skills and being able to manage different responsibilities pertaining to this role
High attention to details and ability to articulate complex concepts
Ability to handle demanding and difficult customers and their expectations
Well-developed organizational skills, a detail orientation, and the ability to work both independently and as part of a team are essential
Deep academic knowledge or hands on experience of -Databases, queries, data manipulation, data integration
Programming/Scripting (Shell, Perl etc.)
Windows administration and debugging experience with several of the following: .NET, XML/XPATH, JSON, Message Queue, Web services, networking, TCP/IP, HTTP, SOAP, REST, (nice to have)

Eligibility Criteria

Candidate should have at least 0-3 years of experience in relevant support profile.
TIBCO experience is plus. -BE /MCA in Information Technology, Computer Science or related field.

Responsibilities

- Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
  Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base.
- Understand the product issues reported by the customer and reproduce it locally in the support lab. Work with the senior members in the group to provide workarounds for the customer reported issues.

Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles. Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
Create Change Requests (CRs) for the defects/enhancements reported by the customer. Learn the technologies required for supporting the TIBCO product.
Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on.
Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
May need to work in early morning shift (5 am – 2 pm IST) or EMEA shift (12:30 pm – 9:30 pm IST) on a rotation basis.

How To Apply for TIBCO Freshers Recruitment 2020?

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