IBM Technical Support Associate Jobs

IBM Technical Support Jobs: IBM is inviting applications from eligible freshers for the post of Tech Support Associates. Candidates with relevant Bachelor’s Degree can apply for these IBM Freshers Jobs. Also, you can check the IBM Technical Support Salary, Location, Eligibility and Requirements on this page. So, follow all the complete details available on this Job Engg Website before applying for the IBM Technical Support Jobs. Moreover, you can also get other IBM Recruitment Drives information here.

IBM is conducting the Walk In Interviews for Tech Support Jobs allover India. So, candidates who near to the cities like Bangalore, Hyderabad, Pune, Noida, NCR, Gurgaon, Kolkata, Delhi, Mumbai, etc., can apply for the Technical Support Associate Jobs. If you are hired for GTS Role, you will be come under customer support representative or service desk. Also, selected candidates will get a salary of Rs.3LPA as an average.

IBM Technical Support Jobs, Associate Technical Engineer Job Openings 2020

About IBM: International Business Machines Corporation (IBM) is an American IT company headquartered in Armonk, New York. IBM operates its services in more than 170 counties across the globe. Currently, the company is inviting applications from candidates for various entry level jobs in Tech Support.

Job Description: As an IBM Technical Support Associate, you have to solve the client issues in an effective and timely manner as prescribed in the SLA. Let’s have a look at the job overview.

Job Designation	Technical Support Associate/ Technical Engineer
Hiring Organization	IBM Global Technology Services (GTS)
Job Location	Bengaluru, Pune, NCR, Kolkata, Hyderabad etc.
Salary	Rs.3,00,000/- LPA
Employment Type	Full Time
Experience	2018, 2019 Batch Freshers
Education Requirements	B.E / B.Tech or MCA
Interview Date	Dates will be announced based on the shortlisted profiles
Last Date To Apply	As Soon As Possible

Eligibility Criteria

Candidates should have the following eligibility criteria to participate in the IBM Walk In Drives.

Candidates should have Bachelor’s Degree
Minimum 0 to 2 years of experience in Technical Support role
Also, candidates should not have any existing backlogs in academics
Good to have a knowledge on Tech Support Activities

Jobs Requirements

0 to 2 years of experience with good communication skills
Candidates should have a basic awareness of networking concepts and technologies
Able to Identify the basic H/W parts and know the hardware concepts
Questioning/probing skills, as relevant to the issue and level of the caller
See opportunity and implement process improvements
Ability to meet a set of defined account agent productivity measurement
Candidates should be willing to work in rotation shifts

Job Responsibilities

Identify the existing defects and perform Root Cause Analysis (RCA)
Also, find creative solutions to address Customer Issues
Workarounds and Close the defects in the given time frame
Able to give a complete and accurate problem/symptom description of reported issues
Also, Candidates should have a knowledge in using software applications like HP Quality Center, SVN and operating systems
Support Internal and External clients via Email, Nortel, or Chat
Moreover, Candidates should be able to troubleshoot the Escalate Issues

Selection Process

Candidates selection for IBM Technical Associate Jobs is based on the following interview rounds.

Group Discussion
Technical Interview
Project Manager Round
HR Interview

How To Apply for IBM Technical Support Jobs?

Candidates with above said eligibility criteria can apply for the IBM Technical Support Associate Jobs now. The registration link to apply for this Walk In drive is below. Also, note this recruitment drive is for multiple cities.

Technical Support Associate (Hyderabad): Click Here

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